Frequent Asked Questions

No, at this time SugarSmart Health does not accept health insurance. You will pay directly for your treatment. You may be able to use FSA or HSA funds to pay for your care. Check with your FSA or HSA provider for eligibility.

New patient packages are regularly $640, but for a limited time you can start for $540 (that's as low as $180/month). Exact cost depends on the medication and support plan that's right for you, we'll cover specifics on your consult call.

All care is delivered virtually, through secure, HIPAA-compliant video visits. No office, no waiting room.

After booking, we'll meet by secure video call. I'll go through your health history, talk through your goals, and build a plan around you, all without leaving home.

Yes. Lab work can be ordered any time it's needed, with collection at a testing center near you. Lab work will be ordered through Quest Diagnostics. Insurance coverage may be available for labs depending on your plan.

Yes. DEXA scans are available for an additional $75, paid directly to the scanning clinic, and are a great way to track progress beyond the scale. Recommended at baseline and then every 6–12 months, and we'll review your results together at no extra cost.

GLP-1 receptor agonists (like semaglutide and tirzepatide) reduce appetite by acting on brain reward pathways and slowing digestion. Whether it's the right fit depends on your health history and goals, something we'll go through together during your visit.

Prescriptions are sent electronically to a pharmacy of your choice, or to one of our partner compounding pharmacies. Home delivery and pickup are both available, we'll cover the details on your first call.

At this time, SugarSmart Health only offers medication treatment to patients located in Utah. If you're interested in working together without medication, email me at whitney@sugarsmart.health.

Yes. We take your privacy seriously. Your health information is protected and kept secure using HIPAA-compliant technology. We do not sell your information or share it with other companies without your permission, except when required by law.

Yes, you can pause or cancel. There is not an ongoing membership. Your care agreement, which you'll review and sign before starting, outlines the specifics. If your circumstances change, please reach out. We will always talk through your options together.